Help

Syllo Support

Last updated July 16, 2026

Get help

Open Syllo's listing in the Whop App Store and choose its Support action. This keeps the request tied to your signed-in Whop account and is the safest way for us to verify access. Include the company ID, experience ID, course title, what you expected, and what happened. Never include passwords, API keys, webhook secrets, or payment-card details.

Publishing issues

First open the course's publish summary and copy any failed item names. Confirm that the native Courses app is installed in the target Whop and that Syllo has the requested course permissions. If a publish partially succeeds, keep the Syllo draft and contact support before deleting the native course.

Billing and access

Include the Whop receipt or membership identifier, not payment-card data. Purchases, subscription status, refunds, and disputes are also visible in your Whop account.

Privacy and deletion

Use the data-controls section in Syllo Settings when available, or send a support request with “Privacy” or “Delete my Syllo data” in the title. We will verify the request. Applicable copies are deleted or de-identified within 30 days, subject to the limited exceptions in our Privacy Policy.

Safety, copyright, or security report

Mark the request “Urgent safety”, “Copyright”, or “Security” and include the relevant Whop URL, course, and a concise description. Do not publicly disclose an unpatched vulnerability or include sensitive learner data beyond what is necessary to investigate.